Getting Started
- Access Apple Store / Google Play
- Download Pandaclick App
- Or Access the link www.panda-click.com
- Click on” Register” button located in the middle of the page
- The browser will ask for your approval to locate where you are (use this option if you are at the location where you want us to deliver), or you can use the map to pin your location manually.
- Fill in the information in the field then click on “Register”
Make sure that the location is right by reviewing the map, fill in the fields and you are all set then your address will be saved so that you can use it on your future orders.
Enter your email in the field and we will send you an email with the reset link. Click on the link and enter your new password.
Note: If you did not receive the email in your inbox, kindly check your spam folder. If you found it in spam, please make sure you remove it to the inbox so that you receive our emails in your inbox next time.
2. Products
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Categories: The list of categories located in the center of the home page, click on any of them and it will open for you another list of subcategories falls under the chosen main category and finally you will see all products related to the selected subcategory.
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Search Function: Simply you can search for the product you want by using the search function at the top of the page. Search by brand or product name and click search.
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Purchased Items: You can simply find all your purchased products by clicking on the “Me” icon shown on the bottom right of the application. next Click on “My Orders” and you will find a list of all purchased orders previously under your account then you can add all desired products to your cart.
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My Lists “Favorites”: When browsing the products, you can add them to your favorites list by clicking on the heart on top of each product image. Then you can access your favorite list by clicking on the “Me” icon shown on the bottom right of the application. next Click on “My Lists” and “Favorites” and you will find a list of all your favorite products will appear.
Note: Promotions change on weekly basis.
Note: Reading the online ingredient of the product does not replace reading the ingredient of the product at the time the product is delivered to you. Pandaclick here is not responsible for any direct or indirect results related to displaying the ingredients and nutritional facts of the product as they are changed by the producing company without notice.
3. Orders
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Ordering grocery on PandaClick application and website is very easy, just follow the below steps:
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Go to our main page in PandaClick application and website and access your account through the login and enter your email and password.
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Select your preferred Delivery Service from the service screen.
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Choose your delivery location either from the saved location list or new location (you can do this automatically by clicking on “Automatically Locate Me” which you can use if you are in the exact delivery location or “Drop a pin to locate my address manually”).
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Browse our products from the category’s menu on the left of the page.
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When you click on the category you want to browse, you will see all products related to the category with images, prices, sizes, and brand. To add a product to your cart all you must do is roll over the products and click on the “Add to cart” button. After adding the product, you can increase or decrease the quantity by clicking on the “Plus” and “Minus” icons. Do not forget to add the product to your favorite by clicking the “Heart” icon. Click on the magnifier if you would like to see a bigger or different image of the product.
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After adding all the products that you need, you can click on the cart menu at the top right of the page. You will see all the products in your cart, click on checkout to proceed.
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On checkout, choose date and time of delivery and the payment method. Make sure to review your products before you place your order.
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An order confirmation email will be sent to your email.
Note: If you did not receive the email in your inbox, kindly check your spam folder. If you found it in spam, please make sure you remove it to the inbox so that you receive our emails in your inbox next time.
4. Payment
During checkout
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When paying with Visa or Mastercard : the total amount of your order will be Temporarily Authorized (amount is held) and after your order is fulfilled when your final invoice is issued, total amount of available items will be deducted from you card while the amount of unavailable items will be released to the same card should be instantly , however is some cases depending on the issuing bank it could take up to 5 to 10 business days to be reflected in the bank statement.
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When paying with Mada : the total amount of your order will be Captured and Deducted Temporarily, and after your order is fulfilled when your final invoice is issued, total amount of available items will be officially deducted from you card while the amount of unavailable items will be refunded to the same card should be instantly , however is some cases depending on the issuing bank it could take up to 5 to 10 business days to be reflected in the bank statement.
5. Delivery
Note: In cases the delivery has reached your location and there was no one to pick it up, PandaClick reserves the right to charge you a cancellation fee.
6. Modifications, Additions, Returns and Exchanges
7. PandaClick & Collect Service
To access the Click & Collect service go to PandaClick application and website, access your account through the login and enter your email and password, then choose Click & Collect tab from the service screen.
Your Click & Collect order will be available for collection at your chosen collection time in the designated location of your collection Store. Collection will be from a dedicated car pickup location that is clearly shown with click and collect signages
Note: Please do not share your order details with anyone unless its required for collection purposes.
8. Stock Availability
- In normal days fundamentals in stock are mostly available upon store inventory, “note that stock might varies between each store”
- In Peak days (e.g. events, campaigns, new launch, exclusive offers ..etc.) stock availability will be impacted due to high demand.
9. E-Vouchers
Go to our main page in PandaClick application and website, access your account login and enter your email and password, then click on the E-vouchers tab from the service screen and select the Voucher type you require to purchase.
E-Vouchers prices vary based on the type of voucher.
Each E-voucher code may be used once only per customer. E-vouchers cannot be used after the expiry date - see E-voucher validity for expiry date.
And it is not possible to transfer an E-Voucher to another account once the claim code has been redeemed.
Pandaclick do not hold the accountability if customer entered email address wrong, neither E-voucher can be earned again, nor amount be refunded.